Privacy policy

Privacy Policy

At Guidefriend, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.

1. Information We Collect

When you use Guidefriend’s services, we may collect the following personal information:

Full name
Email address
Phone number
Country and city information

This information is collected to manage bookings, communicate with customers, confirm tour details, and provide our services.

2. Payment Information

Guidefriend does not directly collect or store customers’ sensitive payment information.

Payments are completed through available payment methods, such as online bank transfers. Guidefriend does not store customers’ financial information.

3. How We Use Your Information

Your personal information may be used for:

Managing tour bookings
Communicating with customers
Confirming tour details
Providing customer support
Delivering requested services

4. Sharing Your Information

Guidefriend may share necessary customer information with the assigned local guide when required to organize and deliver the booked experience.

Customer information is not sold, rented, or shared with unrelated third parties for marketing purposes.

5. Data Retention

Guidefriend retains customer information only for as long as necessary to provide the requested service and complete the booking process.

After the completion of the tour, personal information will be deleted or removed when it is no longer required.

6. Cookies

Guidefriend may use cookies and similar technologies provided by website platforms such as Shopify to ensure proper website functionality and improve user experience.

Cookies may help maintain website features, remember user preferences, and provide a smoother browsing experience.

7. Your Data Rights

Customers have the right to:

Request access to their personal information
Request corrections to inaccurate or incomplete information
Request deletion of their personal information, subject to applicable legal requirements

8. Communication

Guidefriend only communicates with customers regarding:

Bookings
Payments
Tour details
Service-related matters

We do not send marketing emails or promotional newsletters unless the customer has specifically provided consent.

9. Data Security

Guidefriend takes reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.